FAQ

General Information

I want to send a picture to include in a Chest I purchased. How do I send the picture?

Many of our Chests include a picture frame. After the checkout process is complete, an email confirmation will be sent to the email address provided during checkout. Simply reply to this confirmation email with the desired picture attached and we will handle the rest! The picture will be included in the picture frame and shipped to the recipient!

Is Gift Chest Gallery on Facebook?

Yes, we are, and we will never spam your feed! You can stay up-to-date on the latest Gift Chest Gallery sales, giveaways, and blog posts here:

https://www.facebook.com/TheGiftChestGallery/

Shipping Information

How long does standard processing take?

Each Chest is ready to ship the same or next business day, and then ships with the shipping method selected during checkout.

If you need to meet a specific deadline, ​contact us​ and we will be able to tell you how long our current lead time is to see if your deadline will be met. If you need to receive your Chest faster, we will work with you and do our best to meet your deadline.

How much is shipping and handling?

Standard shipping and handling is calculated based on weight and also varies based on which shipping method is selected. Shipping costs are non-refundable.

If you are interested in military or international shipping, please ​contact us​ for a quote.

How long does shipping take?

You will be sent an email confirmation with tracking information once your order ships. Chests ship directly from our facility in Florida. Delivery typically averages 2-5 business days for Priority Mail, but may take longer due to postal delays and circumstances outside of our control. Delivery dates are always estimated and not guaranteed.

If you are working with a specific deadline and would like to receive your order by a specific date, please ​contact us​ prior to placing your order and we can suggest the best shipping method that will meet your goal.

Payment Information

Which payment methods are accepted?

We accept Apple Pay, Google Pay, Amazon Pay, Visa, Mastercard, American Express, Discover, and PayPal.

Orders & Returns

How do I return a product?

Please see our Returns Page for instructions on how to complete a return.